Privacy Policy

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The purpose of this policy

This document sets out our Privacy Policy. It describes how we collect and manage your personal information when you interact with our websites. We take our responsibility very seriously. If you have any questions or concerns about how your personal information is being handled, please do not hesitate to contact us.

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Your personal data is protected by law and we want you to know your individual rights, which include your right to know what data is held about you, how this data is processed and how you can place restrictions on the use of your data.

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This Policy applies when you may share personal data in contact with us via our website, online forms, email, social media accounts, the telephone, when writing to us directly, providing photographic or video content, or where we provide you with paper based forms for completion or we complete a form in conjunction with you. 

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To provide a high standard to our client’s personal data and privacy, we aim to comply with the General Data Protection Regulation (EU) or (“GDPR); any other applicable privacy legislation (collectively the “Data Acts”). The Data Acts govern the way that we collect, use, disclose, store, secure and dispose of your Personal Data. 

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We are the controller of any personal data gathered by your use of our website and services. Where we use third parties to process your data, we have a contract with these third parties for the provision of these services. 

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A data ‘controller’ means the individual or organization which, alone or jointly with others, determines the purposes and means of the processing of personal data.

A data ‘processor’ means the individual or organization which processes personal data on behalf of the controller.

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What is personal data? Personal Data is information relating to an identified or identifiable natural person. Examples include an individual’s name, age, address, date of birth, gender and contact details.

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Sensitive Personal Data may contain information which is known as special categories of personal data. This may be information relating to and not limited to, an individual’s health, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic and biometric data, or data relating to sexual orientation. We are legally required to comply with specific data processing requirements for Personal and Sensitive Data.

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What personal data do we collect about you? As a provider of Golden Quantum Attunement, Spinal Attunement, Golden Transformational Journey/From Nigredo to Rubedo and Fusion De-Armouring Services, we will process the following categories of data:

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(a) Personal Data, such as:

• Your name

• Date of birth

• Gender

• Contact details including address, email, telephone, next of kin name and telephone

(b) Sensitive Personal Data:

• Current health and details of historic health states, injuries or illnesses (physical and psychological)

• Photographs, audio and visual

• Aspects of your health that may be required for, or affect your participation or our provision of services to you

If you object to the collection, sharing and use of your personal data we may be unable to provide you with our services.

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Sensitive Data will be used by us only:

• For the primary use for which is was obtained

• For a secondary purpose that is directly related to the primary purpose

• With your consent, or where required or authorized by law

We are committed to securely storing and handling your sensitive information. 

• Only Kaja Pogacar have access to sensitive material

• Some sensitive information may be stored securely online, or in the cloud through Google Drive

You may choose not to provide us with your sensitive information. However, if you choose not to be completely honest with us, we may not be able to provide you with the services that you request. We do not sell or pass your personal information onto third parties.

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Recording Sessions online or in-person: We may record your communications with us. This may be for instances such as playback to you, in consultation for professional development, or for teaching or demonstration purposes. This will only ever be conducted if discussed with you prior, and only with your express permission. If permission is given, you may rescind this permission at any time.

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We may collect information about your visits to us to help us personalize your experience with us. By providing this information to us you are consenting our use in the manner set out in this policy. 

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Minors in Services: If you are under 18 years of age you will need your parent or guardian to agree to this Privacy Policy and terms for you. They are responsible to ensure that you fully understand what you are sharing with us and why. All sessions will be conducted with a parent or guardian present at all times.

Why do we collect your personal data? We use this information to:

• respond to your enquiries

• provide you with relevant news and updates about our services

• improve our websites and the services we provide

We will only collect your personal information:

• with your full awareness and consent, such as when you email us, tick a checkbox or fill in a form to provide us with information

• if we need it to provide you with information or services that you request

• for necessary administrative processes if you become our client

• if we believe that we can demonstrate a legitimate interest in using your data for marketing purposes, although we will always give you a choice to opt out

We will also collect your Personal Data where you request information about our services, via our website, provide information in communications with us via in person, telephone, texts, social media, events, promotions, campaigns, from cookies and third parties. We may collect information about your visits to us to help us personalize your experience with us. We may also ask for feedback from our sessions and may use your feedback for publication on our website and social media. By providing this information to us you are consenting our use in the manner set out in this Policy.  

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When we collect Personal Data we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it. Please ask if you do not understand. If you object to the collection, sharing and use of your personal data we may be unable to provide you with our services.

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Third Party Suppliers: Where reasonable and practicable to do so, we will collect your Personal Data only from you. However, in some circumstances we may be provided with information by third parties. We may use third party suppliers for management of specific services e.g. payment processing, and they may store some of your Personal Data to provide such service to you. In such a case, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party or that you can access your account to check this information directly yourself.

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We use third party software to securely store your data to perform specific functions to support our services (“third party suppliers”). Third party suppliers have access to personal information needed to perform their functions but may not use it for other purposes. Their privacy policy is linked below as to how they handle data as part of the service we use. With all the third-party suppliers, you can ask us to review your stored data to ensure that it is accurate and best serves you.

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Zoom Privacy Policy

Google Privacy Policy - Gmail & Google Drive

We do not sell or pass your personal information onto third parties.

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Data Management: We use the following third-party providers for our service to you. Their privacy policy is linked within as to how they handle data as part of the service we use. With all the below suppliers, you can ask us to review your stored data to ensure that it is accurate and best serves you. Zoom, Google (Gmail, Google Drive). 

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Client Notes and Sessions: We take and keep notes on paper and online that contain Personal Data and may include Sensitive Data during your appointments. We may also take photographs and video recordings of our sessions. These are scanned and stored in Google Drive to ensure that it is safe and secure.

 

Payments Online: If you pay an online transaction such as credit card we use Stripe. These third-party payment facilitators are compliant to ensure your financial data is secure and we can never access your full payment details. You can learn more about Stripe security measures here. 

 

Marketing: We may promote our services to you using the information you provide to us, including email or text. If you wish to receive promotional offers, please opt in by completing the form on our website, or by emailing kaja.pogacar@gmail.com to request to be added.

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Mailing List: If you opt in to receive our emails, SMS, social media you will receive a monthly email with updates and offers from us. You can unsubscribe from this at any time from within one of these emails or contacting us at kaja.pogacar@gmail.com.

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Social Media: If you follow us on any social media platforms, your privacy settings in your social media account control what you share with others. Please check this if you are concerned about your privacy on any social media platform. Please let us know if you do not wish to be tagged in any of our posts.

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Photos / Videos of Sessions: Where appropriate, during our sessions, on retreats, and in other services we may take photographs and/or videos of you which may be used on social media and for the marketing of our services. Please contact us at any time should you wish to change or amend any posts on social media by us or be removed from recordings.  

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Quotes for Services: If you contact us for a quote or request services we provide, we consider ourselves as having a legitimate business interest to provide you with further information about our services. You may request that we stop this at any time via email at kaja.pogacar@gmail.com. 

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Development: We will also use your Personal Data to manage your account, perform statistical analysis on the data we collect, for business forecasting purposes, and to develop new and market existing services.

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Website: Our website is hosted by WIX. WIX uses cookies to provide the website and ensure necessary function of our services. You can view their policy at URL: https://support.wix.com/en/article/cookies-and-your-wix-site.

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Links to other websites: Our services may include links to third party websites. When you click on this link you have left our website and services. We do not have control over what cookies or beacons or other technology these sites may use to track activity into their website, and do not have control over what data they may collect or their privacy policy. Use of their websites and clicking on those links is at your sole risk. We are not responsible for the protection and privacy of any information that you provide whilst visiting such sites and these sites are not governed by this Privacy Policy. We suggest that you read their privacy statement before using the website. We do not provide any personally identifiable customer information to these sites.

 

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Data retention / Disclosure of data: We may release personal data where we believe that it is appropriate in a number of circumstances, including the following:

1. Third parties where you consent to the use or disclosure;

2. Where required or authorized by law;

3. To enforce or apply our agreements with you;

4. To protect the rights, property or safety of us, our clients or others; and

5. With your consent following specific notice or request from us.

This includes fraud protection, but not selling, sharing or otherwise disclosing personally identifiable information from clients for commercial purposes in a way that is contrary to this Privacy Policy.

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Videos of Clients: We may store videos and audio files for longer where relevant for business development, marketing and advertising of our services. These may also be used in instances such as playback to you, in consultation for professional development, or for teaching or demonstration purposes.

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Security of Personal Data: Your Personal Data is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.  We use commercially reasonable efforts to protect it from unauthorized access or disclosure. However, we are not insurers of the security of your Personal Information. Accordingly, we assume no liability for any disclosure of data due to errors in transmission, unauthorized third party access or other acts of third parties, or acts or omissions beyond our reasonable control.

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Duration period: If you have received services with us we will store your data as long as it is required by law. When your Personal Data is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Data. 

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Your rights: We want you to know you have legal rights about your personal data. You grant use of your data under the contract and terms herein through your active conduct and use of our services. At any time, you have the right to know what personal data relates to you that is held by us, for what purpose, how it is collected and used, with whom it is shared, where it is located, to object to its processing, to have the data corrected if inaccurate, to take copies of the data and to place restrictions on its processing. 

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You may request the following at any time about your data held by us with regards to the services that we provide:

1. The right to be informed about the personal data being processed

2. The right to rectification of your personal data

3. The right to erasure of your personal data

4. The right to restrict processing of your personal data

5. The right to data portability (to receive an electronic copy of your personal data)

6. The right to object to the processing of your personal data

7. The right to access your personal data

You can also request the deletion of their personal data, but this may be denied on the exception for the establishment, exercise or defense of legal claims. Please see the Information Commissioners Office in Europe here for guidance on this exception. In accordance with the General Data Protection Regulations (“GDPR), you may request a copy of all data that we store about you at no cost at kaja.pogacar@gmail.com. To protect your Personal Data, we may require identification from you before releasing the requested information. Repeated, unfounded or excessive requests may be challenged by us. There are some limited circumstances that may limit the information that we can provide to you in a request, for example, public interest, law enforcement, legal and or health related matters. Please also bear in mind that we rely on third parties for some of your information in the flow of data. It may take us the full calendar month permitted to provide a full response to your request.  

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Maintaining the Quality of your Personal Data: It is important to us that your Personal Data is up to date. We will take reasonable steps to make sure that your Personal Data is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

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Notification of change: We reserve the right to update and amend this Privacy Policy at any time, effective upon posting an updated version on the Website. If we decide to change our Privacy Policy, we will post a copy of the revised policy on our websites.

 

Notification of Breach: If we have reason to suspect that a serious data breach has occurred and that this may result in harm or loss to you, we will immediately assess the situation and take appropriate remedial action. If we still believe that you are at risk, we will notify the Office of the Information Commissioner and either notify you directly, or if that is not possible, publicize a notification of the breach on this website.

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Enquiries & Complaints: If you have any queries or complaints about our Privacy Policy, please contact us first at: kaja.pogacar@gmail.com.

Version date: 24th July 2023

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Cookies Policy

What are cookies? Cookies are simple text files that are stored on your computer or mobile device by a website’s server. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier, website’s domain name, and some digits and numbers.

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What types of cookies do we use? Necessary cookies: Necessary cookies allow us to offer you the best possible experience when accessing and navigating through our website and using its features. For example, these cookies let us recognise that you have created an account and have logged into that account. Functionality cookies: Functionality cookies let us operate the site in accordance with the choices you make. For example, we will recognise your username and remember how you customize the site during future visits.

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How to delete cookies? If you want to restrict or block the cookies that are set by our website, you can do so through your browser setting. Alternatively, you can visit www.internetcookies.org, which contains comprehensive information on how to do this on a wide variety of browsers and devices. You will find general information about cookies and details on how to delete cookies from your device.

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Contacting us: If you have any questions about this policy or our use of cookies, please contact us at kaja.pogacar@gmail.com.